These Terms of Service ("Terms") govern your access to and use of the Mira software platform, mobile applications, and related services (collectively, the "Service"). Mira ("we," "us," or "our") provides the Service. By creating an account, accessing, or using the Service, you agree to be bound by these Terms.
1. The Service
Mira is operational software designed for licensed childcare centers and their authorized users. The Service provides tools for childcare administration, including attendance tracking, billing and invoicing, parent communication, compliance reporting, and related operational workflows. Mira is sold to childcare businesses ("Centers") and accessed by Center directors, staff, and the parents or guardians of enrolled children.
2. Eligibility and Accounts
You must be at least 18 years old and authorized by a Center to use the Service. Account creation requires a valid email address. Account access is granted via secure, single-use authentication links sent to your email; no passwords are stored. You are responsible for maintaining the confidentiality of your authentication credentials and for all activity under your account. You agree to provide accurate, current, and complete information during registration and to update it as it changes.
3. User Roles
The Service supports the following user roles, each with distinct permissions:
- Directors administer their Center, manage staff and children, configure billing, and access all Center data.
- Staff access tools relevant to their role, including attendance, daily activities, and parent communication.
- Parents access information about their enrolled children, communicate with Center staff, and view billing.
- Platform Administrators (Mira employees) manage signups, customer support, and platform infrastructure.
Centers are responsible for assigning roles correctly and removing access when individuals are no longer authorized.
4. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
- Attempt to access data belonging to another Center or user without authorization.
- Reverse engineer, decompile, or attempt to extract source code from the Service.
- Interfere with or disrupt the Service, servers, or networks connected to the Service.
- Upload viruses, malware, or any other malicious code.
- Impersonate any person or entity or misrepresent your affiliation with a Center.
- Use automated systems (bots, scrapers) to access the Service without prior written consent.
- Resell, sublicense, or transfer your access to the Service.
We reserve the right to suspend or terminate accounts that violate these terms.
5. Childcare Services and Payments
The Service facilitates the management of real-world childcare services delivered by licensed Centers. Payments processed through the Service represent fees for childcare services rendered by the Center, including but not limited to tuition, registration fees, late fees, and supplies. Mira is not the provider of childcare services; the Center is the provider. Payments are processed by Stripe, Inc. and are subject to Stripe's terms of service. Mira does not collect, hold, or receive payment funds; funds flow from the parent to the Center via Stripe.
In-app purchases via Apple or Google application platforms are not used because the Service does not provide digital content, digital subscriptions, or virtual goods. All payments relate to physical, real-world childcare services delivered at a licensed facility.
6. Data Ownership and Use
Center Data. Centers own all data they upload to or generate within the Service, including child records, staff records, attendance, billing, and messaging content. Centers are responsible for ensuring they have the legal right to collect and process this data, including parental consent where required.
Parent Data. Parents own information they provide directly, including their contact information and communications with Center staff. By using the Service, parents grant the Center and Mira a limited license to use this data for the purpose of providing the Service.
Aggregated Data. Mira may use de-identified, aggregated data derived from Service usage for product improvement, analytics, and benchmarking. Aggregated data does not identify any individual, child, family, or Center.
Children's Data. Mira complies with applicable children's privacy laws including the Children's Online Privacy Protection Act (COPPA) in the United States. Information about children is collected only from authorized adults (Center staff or parents/guardians) and is used solely to provide the Service. Mira does not knowingly collect personal information directly from children under 13.
7. Privacy
Our collection, use, and disclosure of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.
8. Compliance
Centers represent and warrant that their use of the Service complies with all applicable laws and regulations, including but not limited to state childcare licensing requirements, federal child nutrition program rules (including CACFP where applicable), tax obligations, employment law for staff, and parental notification and consent laws. Mira provides tools to support compliance but does not guarantee that any specific compliance outcome will be achieved. Centers retain sole responsibility for their regulatory compliance.
9. Intellectual Property
The Service, including all software, design, content, trademarks, and documentation, is owned by Mira and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. You retain ownership of data you submit to the Service.
10. Third-Party Services
The Service integrates with third-party services including but not limited to Supabase (data hosting), Stripe (payment processing), Resend (email), Twilio (SMS), Anthropic (artificial intelligence), Apple App Store, and Google Play. Your use of these third-party services is governed by their respective terms and privacy policies. Mira is not responsible for third-party service availability, security incidents, or terms changes.
11. Service Availability
We strive to keep the Service available but do not guarantee uninterrupted access. The Service is provided "as is" and "as available." Scheduled maintenance, technical issues, third-party outages, or other factors may result in downtime. We are not liable for any losses resulting from Service unavailability.
12. Modifications to the Service
We may modify, update, or discontinue features of the Service at any time without prior notice. We will make reasonable efforts to notify Centers of material changes that affect their use of the Service.
13. Termination
You may terminate your account at any time by contacting hello@miraos.io. We may suspend or terminate your access to the Service at our discretion for violations of these Terms, non-payment, suspected fraud, or other lawful reasons. Upon termination, your access ends, but data retention obligations may persist as described in our Privacy Policy. Centers may request export of their data prior to termination.
14. Fees and Billing
Centers are billed according to the pricing plan agreed at signup or as subsequently amended in writing. Subscription fees, if applicable, are billed in advance and are non-refundable except where required by law. Mira may change pricing with at least 30 days' notice to existing Centers; continued use of the Service after a pricing change constitutes acceptance.
15. Disclaimers
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE. WE DO NOT WARRANT THE ACCURACY OF DATA STORED IN OR REPORTED BY THE SERVICE; CENTERS ARE RESPONSIBLE FOR VERIFYING ALL OPERATIONAL AND FINANCIAL INFORMATION.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STRATELOGY LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) AMOUNTS PAID BY YOU TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
17. Indemnification
You agree to indemnify and hold harmless Mira and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Service, your violation of applicable law, or your violation of any third party's rights, including parents and children whose data your Center processes.
18. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Nevada, without regard to its conflict of law principles. Any dispute arising from or related to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property infringement. The arbitration shall take place in Clark County, Nevada. You waive any right to participate in a class action or class arbitration.
19. Changes to These Terms
We may update these Terms from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated via email or in-app notice. Continued use of the Service after the effective date of revised Terms constitutes acceptance of those Terms.
20. Contact
Questions about these Terms? Contact us at hello@miraos.io.